Refund policy

Return and Refund Policy

Thank you for choosing our products. To ensure that all customers have the best shopping experience, please carefully read the following return and refund policy:

1. Unboxing Video Requirement

   • If you need to request a return or refund, you must provide a complete and uninterrupted video of the package unboxing. The video should clearly show the condition of the package, the unboxing process, and the initial state of the product. Requests without this video will not be accepted.

2. Wrong Style Purchase

   • We do not accept return requests due to the wrong style being purchased. Please carefully confirm the style, specifications, and quantity of the product before purchasing to avoid any misunderstandings.

3. Post-Sale Product Handling

   • Once the product is sold, it is considered a second-hand item. Therefore, unless there is a quality issue with the product, we do not accept return or refund requests due to personal reasons.

4. Return or Refund Decision Authority

   • Any return or refund requests are subject to the final decision of the merchant. We will evaluate each situation and make the final decision accordingly. Your understanding and cooperation are essential to providing quality service.

If you have any questions or need further assistance, please feel free to contact our customer service team gphuashing@gmail.com. We are dedicated to serving you.

Thank you for your understanding and support!