Shipping policy

Shipping Policy

Thank you for shopping with us! Please review our shipping policy to understand how we handle the shipping of your orders.

  1. Shipping Costs

    • All product prices listed on our website do not include shipping fees. Shipping costs will be calculated and added to your order total during the checkout process based on the shipping method selected and the destination.

  2. Processing Time

    • Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  3. Shipping Confirmation and Order Tracking

    • Once your order has shipped, you will receive a shipping confirmation email with your tracking number. You can use this tracking number to monitor the status of your shipment online.

  4. Shipping Destinations

    • We ship to most locations In Malaysia. Please note that shipping times may vary depending on the destination and customs procedures in your area.

  5. Shipping Delays

    • While we strive to ensure timely delivery of your orders, please note that unforeseen circumstances such as extreme weather conditions, natural disasters, or carrier delays may impact shipping times. We appreciate your understanding and patience in such situations.

  6. Shipping Address Accuracy

    • Please ensure that your shipping address is complete and accurate at the time of purchase. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  7. Lost or Damaged Packages

    • If your package is lost or damaged during shipping, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order.

If you have any questions or need further assistance, please feel free to contact our customer service team. Thank you for choosing to shop with us!

Overseas Purchase

Customs, Duties, and Taxes

  • Feel free to contact our customer team for any overseas shipping service.
  • The recipient is responsible for any customs and import duties, taxes, and other fees that may be imposed by the destination country. These charges are not included in the item price or shipping cost

This shipping policy outlines the key points regarding shipping costs, methods, and procedures to ensure a clear understanding for our customers.